Research Studies for Promoting Access to Health Technologies in Poor Countries* By Michael R. Reich and Laura J. Frost Many people in developing countries lack access to health technologies, even basic ones. These technologies include life-saving medicines, such as antiretrovirals for HIV/AIDS, as well as life-enhancing medicines, such as medications that help stop asthma attacks and improve breathing. Limited access is also a problem with many other health products such as vaccines that can prevent debilitating diseases, diagnostics for infectious and chronic diseases, preventive technologies such as insecticide-treated bednets, and various kinds of contraceptives. In 1999 the World Health Organization (WHO) estimated that since the mid-1980s, around 1.7 billion people—approximately one third of the world's population in 1999—did not have regular access to essential medicines and vaccines. The WHO's estimate was based on a questionnaire survey of national experts in pharmaceutical policy (reflecting the difficulties of collecting accurate population-level data on this question) (WHO 1988; WHO 2004).1 In recent years, the issue of access to medicines and other health technologies has risen on the global policy agenda. The most contentious debates about inadequate access in poor countries have focused on drugs and vaccines, but similar problems exist for other health technologies. Access to diagnostics, for example, has been relatively unexplored in policy debates. And the focus on certain types of access barriers (especially pricing and patents) has tended to obscure other important obstacles to access such as distribution, delivery, and adoption problems. In recent work, we analyzed the histories of six health technologies as the basis for creating a more comprehensive view of access: praziquantel to treat schistosomiasis (a parasitic worm disease), hepatitis B vaccine, the Norplant contraceptive, malaria rapid diagnostic tests, vaccine vial monitors, and the female condom (see Exhibit 1) (Frost and Reich 2008). Four criteria guided our selection of case studies. We chose cases that: (1) include different types of health technologies; (2) reflect a range of health problems; (3) span different phases of access; and (4) include examples that have been successful as well as those that have encountered obstacles and faltered. Our approach in these case studies drew from anthropological research that traces the ‘life-cycles' or ‘biographies' of medicines from production to end-user (Van der Geest et al. 1996; Reynolds Whyte et al. 2002; Reynolds Whyte et al. 2006) and from public health case study research on barriers to technology access (Sevene et al. 2005). For each case study, we analyzed the social, economic, political, and cultural processes that shaped access to the health technology in developing countries. We followed the technology's flow through different phases of access, identified barriers, and looked for measures that create access (Frost and Reich 2008).
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Issue 50 NOVEMBER 2012 Improved Workplace Health is a win for everyone Parmalat Australia in Rowville Research shows that was chosen as the location to every dollar invested in launch the Knox Prevention health and wellbeing Health Partnership for a very in workplaces can good reason: It has helped achieve a return of improve the health of its $5.82 in reduced workforce considerably and picked up a 2012 WorkSafe award in the process.
Over the next three years the Knox workplaces to take Prevention Health Partnership will support the lead on improving and enable businesses to improve their the health and wellbeing capacity to provide: People attending of Knox to create healthy the September launch • reduced worker's compensation and environments through a included Craig Garvin, CEO disability claims range of interventions, including of Parmalat, David Davis MP, • reduced sick leave Minister for Health, and • increased productivity education and policy changes. Chris Potter, CEO of • reduced worker turnover • improved staff morale, satisfaction and Health Service.
This is precisely what Parmalat is well on the way to achieving after it was alarmed And the results? Safety statistics show a by the results of a WorkSafe WorkHealth 54.5 per cent decrease in LTI/MTI* reports check conducted in 2010: A large number during 2011. The canteen has seen a 50 of people were found to be in the high risk per cent drop in the sale of fried foods categories for potentially life-threatening and an increase for requests for multi- grain and wholemeal bread and rolls. Soft drink consumption is down and water This resulted in the development of Parmalat's Talking Health, Thinking Safety consumption up. At least six people have program, which involved courses on: given up smoking and several have reported weight loss.
• healthy food choices • quitting smoking To find out how the Knox Prevention • dealing with depression Health Partnership can assist your • importance of exercise and stretching organisation with workplace health, contact Terry Jenvey, Healthy Workplaces Coordinator on 9298 8893.
A key to its success has been to keep health continually front-of-mind and * Loss Time Injury/Medically Treated Injury encouraging staff to make permanent Knox Economic Development COMPLIANCE TO DISABILITY ACCESS STANDARDRenovating or extending? All new buildings extensions and If so, this is a must-read article.
modifications will be required to comply Sigma's Managing Director, Mark Hooper with the Standard unless there is a specific Any business looking to alter the layout of with one of Sigma's longest- concession in the Standard.
their building should be aware of a recent serving employees, Lauretta change to the building standards.
Hodgkinson, who has 39 The Standard does not apply to: years with the company Before commencing the project or at latest • Class 1a dwellings (domestic house) to her name.
during the design stage, it is necessary to • Class 10 outbuildings (shed, garage, carport) consult with a building designer, building • Class 4 caretaker's residences (dwelling surveyor, access consultant or the council attached to a commercial dwelling) to ensure compliance with the Disability • Sole occupancy units in a class 2 building (Access to Premises-Buildings) Standard (apartment building) Sigma, which moved to Knox last 2010, which came into force in Australia on year, has recently celebrated its The only exception in complying with this 100th anniversary. Standard is by proving unjustifiable hardship, which must be proved via an application to Some of the requirements for buildings On 18 June 1912, prominent Melbourne the Building Appeals Board.
covered by the Standard include: chemist Ernest Leete, and his friend and pharmacist Edwin Church, commenced • Access and egress to and within a manufacturing and packaging proprietary medicinal, household, natural and toiletry • Accessible car parking products for sale by pharmacists.
• Braille and tactile signs• Hearing augmentation systems By the end of the first year, Sigma had 200 • Access to swimming pools pharmacist members. Its first products • Sanitary and other facilities included hand lotion, Bisby's antacid powder Access provisions apply (via ramps or lifts) and Sigma salve.
to additions and alterations where: Today, Sigma is a leading pharmacy • Any works on a building over two wholesaler in Australia and owns the brands storeys will require access to all floors Amcal, Guardian and Pharmacy Advance. It • Any works on the upper floor of a three services some 4,000 pharmacies, employs storey building that has an upper storey over 900 staff and has annual sales of more floor area over 200m2 will require access Non-compliant doorstep. than $2.5 billion.
to all storeys via lift or ramp To mark its centenary, $45,000 was donated back to the community. Each Sigma employee received a $50 ‘Donation Dollar' to donate to FREE BUSINESS WEBSITE one of three selected charities: the Children's Hospital Foundations Australia, Alzheimer's Knox Business Direct has had a makeover! The new-look website includes: Australia and Building Better Lives.
Check it regularly to see what opportunities • awards to enter are available for your business.
• upcoming programs and events Sigma also celebrated Amcal's 75th birthday • links to handy resources Don't forget to make sure your business is registered. This allows prospective • Knox property search customers to find you and provides a • business success stories valuable backlink to your own website.
Knox Business Life Issue 50 NOVEMBER 2012 working out of a Joy Foods has moved within Knox to larger premises. This contract manufacturer is consolidating four small factories in Bayswater a well-resourced to one much larger one in Rocco Drive, company of around is now Licensing Essentials' showroom for its range of official A specialist in the bakery area including muesli distributing some promotional merchandise bars, the company has 85 staff. The new factory of the world's leading from some of the world's best has been custom-fitted with new high tech cosmetic brands. known brands. Items include glasses, processing and packaging equipment.
The Centre Road facility was chosen bags, coolers, clocks and key rings.
because it is central to where Heat's employees live with more than half of the Established in 1990, the company is 100 per staff travelling only a short distance to cent Australian owned and has extensive work, it has great freeway access, there experience in design, manufacture, production, are plenty of shops nearby to cater to merchandising, warehousing and distribution.
everyone's requirements and because of the attractive new premises.
Heat exports to New Zealand and expects to grow exports through this region.
Acrylic Display Industries has moved
to larger premises within Knoxfield. This specialist plastic fabricator that specialises in custom manufacturing, is Nederman Australia has moved from now in Gilbert Park Drive.
Hallam to Mountain Highway Bayswater Australian cosmetics company, Heat, has Due to continued growth, Phoenix
into a 2,200m² factory.
moved to Scoresby, doubling the size of its Tapware, which produces distinctive
office and warehouse space to 11,055m2.
Nederman is a leading supplier of tapware and bathroom accessories, has products, systems and services in the Heat is the exclusive Australian distributor moved from Knoxfield to larger premises environmental technology sector, for leading global brands Max Factor and in Mountain Highway, Bayswater.
focussing on industrial air filtration Covergirl, Bourjois and essence, and owns and recycling. Solutions contribute to Multi Crop garden friendly solutions,
cosmetic and personal care brands ulta3 reducing the environmental effects of produces, markets and distributes a and Billie Goat Soap, which it purchased in industrial production, create clean and range of eco-friendly products, such as safe working environments and boost Maxicrop. It has moved from Bayswater production efficiency. to larger premises in Koornang Road, For more than 25 years, the Nederman brand has been sold Expansion to the business has seen in Australia. However, it was Stadium Signs relocate around the
only six years ago that the corner. This company, which also does wholly-owned subsidiary was established in Melbourne. vehicle and business signage, is now in Amay Crescent, Ferntree Gully.
Knox Business Life Issue 50 NOVEMBER 2012 Knox Economic Development KNOX EVENTS, AN IDEAL MARKETIN G PLATFORM FOR BUSINESS festival that regularly attracts more than 20,000 people and is getting For more than 35 years, Knox Festival has close to 30,000 attendees. This national become the largest community event in festival celebrates ‘sustainability in the the eastern Melbourne region. More than suburbs' and engages, educates 40,000 people actively participate in what is widely recognised as one of Australia's and entertains people of all ages most innovative community family through interactive workshops festivals with 100 free workshops and and presentations on sustainable activities delivered by 125 community products and concepts. If you run a business in groups and 1500 volunteers. Stringybark has seven Knox then you should sustainability zones: know that Knox events Community, nature, sustainable are an excellent vehicle home, water, energy, transport to promote your brand and waste, plus an extensive and have a high level of market of fair trade and community engagement locally produced goods, crafts with customers and potential customers. And Carols by Candlelight they allow stall holders to The Knox Carols by Candlelight show, sample and sell their concert is the largest single-day products and services.
event in Knox with 200 performers Knox City Council is and 15,000 people in attendance, nationally recognised for making it Melbourne's largest Christmas the quality and scale of its celebration outside the Myer Music Bowl. annual program of major Each year features a concert series of some of Australia's best known artists festivals and events. As part of Knox Festival, the Knox Oppy including, in recent years, Kate Ceberano, Bike Ride is a fun family event that Joe Camilleri, Ross Wilson, Jay Laga'aia, has been expanded for the 3-4 March Gina Jeffry and Glen Shorrock, backed by 2013 event with interesting pit stops, the 100-piece National Children's Choir challenges and detours. Modelled on The and the 45-piece Australian Army Band. Amazing Race, participants ride along one of three routes collecting clues as part of Eastern Regional Pet Expo a scavenger hunt with prizes on offer.
Held around Easter time, the aim of the Stringybark Festival annual Pet Expo is to promote businesses, Established in 1984, Stringybark is organisations and clubs at one event, Australia longest-running sustainability with the theme being ‘Responsible Pet Ownership'. This year, an estimated 7,000 people attended the one-day event, which had competitions, demonstrations, displays and all things pets and animals.
Knox Business Life Issue 50 NOVEMBER 2012 KNOX EVENTS, AN IDEAL MARKETIN G PLATFORM FOR BUSINESS Business opportunities This brand new annual event for Knox There are numerous ways in which businesses can take advantage of the high profile, high involves community-built hybrid and awareness events and the extensive marketing human powered vehicles (HPV) in a and advertising that takes place prior to and six-hour race run around the Knox during the events.
Shopping Centre and the eastern To assist businesses, Council develops unique end of the carpark, including a engagement programs for businesses so they complete lap of the Knox Civic can get the best value from their involvement. Whether you have a stall or sponsor a prize, This first-time event for Knox, there are many opportunitites for marketing although in its 10th year, is and promotion such as: expected to involve up to 100 • Extensive advertising in local newspapers. vehicles and attract thousands of For example, Stringybark's promotion includes an 8-12 page wraparound feature. • Promotional material letterboxed to 80,000 Council sees this event as a great • Active listings and mentions on websites, opportunity to promote sustainability Facebook and Twitter.
and encourage partnerships to be • Information in the hands of all 25,000 developed between community groups preschool, primary and secondary school and local businesses.
students in the municipality.
• Publicity on radio and metropolitan media Knox Seniors Festival Because Council has businesses active in with photo and interview opportunities.
• Posters erected in public places.
This Festival, which just ran during the automotive and sustainability sectors It is best to book early as places are usually October, comprised a week of activities in Knox, it's a great opportunity for local promoting healthy, vibrant ageing. businesses to work directly with young This included an indoor bowls carnival, people in the secondary and tertiary For more information please contact the various music concerts and a play written education community and mentor them. Cultural Services team at Knox City Council.
by Alan Hopgood.
This is very much what the KIOSC high- tech trade training centre is doing at With 75,000 people attending at
Swinburne: Giving students the least one of Knox's major events
last year (in a municipality of
opportunity to develop the new 156,000 people), this reflects the
‘green' skills essential for success sense of pride the Knox community
in the workplace of the future.
has for the events program.
The race is a perfect vehicle Now, after three years of planning,
to bring these groups Knox City Council has a new major
together and work on creative, event on its calendar.
alternative and sustainable Knox Business Life Issue 50 NOVEMBER 2012 Knox Economic Development KNOX EVENTS, AN IDEAL MARKETING PLATFORM FOR BUSINESS CONTINUED Case Study of First Time Sponsor: was also held where people could guess Ferntree Gully Toyota the number of footballs piled high in the Toyota Yaris in order to win some great 2012 is Ferntree Gully Toyota's inaugural AFL merchandise. year supporting Knox events. It supports Knox Festival, Knox City Council's National Other involvement has included National and services.
Tree Day and the Knox Stringybark Schools Tree Day, where over 100 trees Festival. It is also excited to continue were planted at St John the Baptist supporting Knox events in future years.
Primary School and the Council's National events have helped Tree Day event where a hybrid vehicle with our branding and As part of Knox Festival 2012, Ferntree was displayed.
raising the awareness of our business Gully Toyota held a ‘Caraoke' competition, which was a fantastic opportunity for Jon Heap, Dealer Principal said the the general public to let loose and sing dealership's involvement within the local ‘We believe Knox events tie in with our along to their favourite hits in a Toyota community is all about giving back and company's core values: Customer first, Landcruiser. A large screen outside drew connecting with people. respect for people, community focus and crowds to watch the fun going on inside ‘Being involved in community events the car. Video footage can still be seen on helps build local community relationships the website.
that enables us to generate awareness A ‘Guess the footy in the Yaris' competition about Ferntree Gully Toyota and enables Case Study of Long Term Sponsor: schools in Knox have customised using Etiko products. Over the years, this has included shoes, sports balls and this year Etiko has had an ongoing partnership was a cotton shoulder bag we made with the Council for the past five years, especially for the event.
including Stringybark and Knox Festival. Stunning designs have been created Based in Ferntree Gully, Etiko sells ethical, by students, many of which are quality footwear, clothing and sporting also displayed with Etiko Fair Trade get feedback from goods that are fair trade and sustainable. information in shopping centres, the people,' Nick said.
library and the skate park.
‘At the Stringybark Festival we have a ‘Sometimes, being a small business large marquee where we display our Last year, the Council purchased soccer you operate in isolation and to have products and have educational material balls and students were invited to communication with thousands of to explain what fair trade is and how you decorate them with designs around the people over a short period of time gives can produce Fair Trade clothing for sports theme of sustainability and social justice.
you an idea of what people are thinking goods,' said Nick Savaides, CEO of Etiko.
‘Etiko benefits from its involvement in about, what you are doing and the whole ‘Knox Festival is quite a bit different in events in numerous ways. Firstly it is a concept of Fair Trade.' that we have more of a joint display of cost-effective way to get our profile and products that students from various To find out how your business can get involved and benefit from associating with Knox events, contact the Knox Events Team on 9298 8000. Further information on every Knox event can be found at www.knox.vic.gov.au Knox Business Life Issue 50 NOVEMBER 2012 products with superior high-value ingredients, as opposed to the current practices of recycling tyre rubber into low value derivatives.
‘We envisage the most common end-uses of our powders, sold in 20kg bags, to be for bitumen With Christmas just around Michael Vainer's new asphalt modification, port production line will the corner, it's time to think docking rubber, mining produce different of those less fortunate than dump truck linings, grades of VR TEK's non-critical automotive Virtual Rubber®.
components and rubber The Knox Community Christmas conveyor belts. At the more Support ‘Share the Joy' Appeal is hoping premium end of the rubber-derived to raise $50,000 in food and toys and products market, DARP can be used for $50,000 in monetary donations. The project combines the resources of 11 production of thermo-plastics, composite organisations in Knox.
materials and new tyres.' As well as supplying Australia's rubber- derived products manufacturing The VCAMM* Innovation Centre at industries, VR TEK is also looking to export 551 Burwood Highway, Wantirna DARP and has received initial interest South has attracted a new There are many easy ways you can help: from India following its participation as tenant, VR TEK Global, which has • Organise a fundraiser.
started commissioning its first a cleantech company during Victorian • Have a wishing tree at your commercial demonstration plant.
Government trade missions.
VR TEK manufactures high quality devulcanised Australia's clean technologies industry is • Make a donation of food, money or and activated rubber powders (DARP) from worth $26 billion and employs more than gift vouchers and new toys (from reclaimed rubber via worldwide-patented 45,000 people. In October, VR TEK was birth to 18 years).
high-tech and clean-tech tyre recycling announced as a runner-up in Australia's • Volunteer your time to assist with Clean Technologies competition, which the transporting goods, packing and attracted more than 100 entries from Having successfully completed its R&D and sorting donations. It would make a innovative Australian companies. proof-of-concept activities in the Geelong great team building exercise! Technology Precinct, the company is now ready ‘This is consistent with our aim to supply to expand to the commercialisation phase.
To make a monetary donation, please customers with a competitively priced, visit www.givenow.com.au/sharethejoy VR TEK's processes produce Virtual Rubber® in environmentally friendly ingredient that and feel good knowing you are the form of rubber powders ranging in sizes suits a low carbon economy,' Michael supporting Knox families ‘doing it tough' from less than 0.800 millimetres down to sizes at Christmas time. All donations are tax as small as sub 0.075 millimetres, which can be For more information on VR TEK and used as a substitute for natural rubber or as VCAMM call 9955 9000.
a high quality filler for manufacturers of new For more information contact Katrina Highman of Knox Infolink on 9761 1325.
*Victorian Centre for Advanced Materials Michael Vainer, VR TEK CEO, said DARP provides manufacturers of quality rubber related Knox Business Life Issue 50 NOVEMBER 2012 Knox Economic Development ‘Everything we do is a one-off and in ‘All the local firms we use help us win most of our work, especially when we business, meet deadlines and solve are doing pharmaceutical work, we are problems. Every project is a challenge looking for the very highest quality so and needs the best people here and good local manufacturers are critical,' suppliers to deliver a solution.' Although ADDE was established in 1996, A recently completed custom-designed its roots go back to the early 80s to a project for AstraZeneca's production ‘We need it yesterday,' is often company called Machine Dynamics, which facility in Sydney took eight months to heard in Andrew Donald was also in the Knox area. It currently has build from scratch. Design Engineering's office approximately 30 employees.
when someone is talking over Known as the Respules 4010 line, ADDE's ‘We have a close relationship with all our the phone to a supplier.
specialised production machinery has clients during the development phase, so ‘That's the nature of our business,' said the capacity to produce 60 million units being a part of the manufacturing belt in Barry Hendy, ADDE's General Manager. every year of an asthma medication. the eastern suburbs puts us close to many ‘We rely on having skilled and capable And it will generate over $250 million of of our clients.' suppliers. In fact, they are critical to our medicine exports to China by the end of success, which is why we source locally.' ADDE specialises in the design of Local companies who worked industrial automation solutions on components for the for a range of industries including AstraZeneca machinery pharmaceuticals, automotive, general included ADDE sister company manufacturing and material handling. QMS in Boronia, which The company integrates the right provides laser cutting and sheet combinations of robotics, custom metal folding, MDK Toolmakers machinery, tooling, sensors and control (Bayswater), Aerospec Engineering ADDE's Pulmicort systems to deliver unique manufacturing (Clayton) and Just Powder Coating Respule 4010 line being lowered by jumbo crane into AstraZeneca's North Ryde manufacturing site. It took a team of 30 people eight months to build, including a host of local Knox suppliers.
Knox Business Life Issue 50 NOVEMBER 2012 gardens had grown well so we added some water for birds and registered for G4W.' Not content with his own properties, Greg decided to encourage the neighbouring businesses to also make-over their properties, offering his services for free. ATTRACTIVEOne man is really making a ‘The Council's biodiversity team was difference in Ramage Street, enthusiastic about what we had Bayswater, the location of his done and could see the potential for cleaning products business, Lorel significant G4W in the street. Council Ipsum. Greg Pearce has lived and has supported us removing weed trees worked in Knox all his life and and contributed to the cost of mulching loves the bush.
and the planting out.
‘Others in the street have embraced the idea ‘At work I wanted to soften the environment and are running with it. We make weed killer for our staff and the buildings we own. to deal with the grass and Worry Free Trees We have developed an indigenous garden has donated the mulch. When you join G4W at home so I was aware of KES (Knox you are given a KES voucher for 20 free plants Environment Society) and G4W (Gardens for plants and simply providing water for birds so it makes a good start.' Wildlife program),' Greg said.
you make a significant improvement to the There are now six registered businesses with workplace environment. It has been relatively ‘When we purchased the building next door, G4W indigenous gardens in the street that have easy and inexpensive, and once established, it we removed the driveway, which gave us been converted from lawn with three more that also costs less than paying someone to mow an opportunity to develop three gardens are well on the way. The photographs show 20 every couple of weeks,' Greg said.
together. The landscaping was done first and Ramage Street, before and after.
Darren Wallace from Operation Revegetation then planted 1,000 tubes. Two years later, the ‘By replacing grass with mulch and indigenous KNOX BUSINESS LEADER ROUNDTABLES Refresh and Grow your to dealing with business issues.
and acceleration of business potential by focusing on strategy, leadership, Each Roundtable consists of up to collaboration and innovation. Applications are being invited for 18 participants from non-competing participants in the first Knox Business Leader businesses and social enterprises with If you want to accelerate your personal Roundtables series, a Council-supported attendance on a monthly basis. Sessions leadership skills, improve performance initiative to complement its program of are usually held over breakfast and are and create new value in your business, this economic development activities. chaired by an experienced facilitator. could be the program for you. Aimed at CEOs, MDs and GMs of medium They are aimed at connecting, inspiring To find out more, call Bryce Steele at sized organisations, the Roundtables offer and vitalising participants in a small, Executive Accelerators on 1300 30 22 80.
valuable, shared peer-to-peer learning confidential and supportive environment experiences and a collaborative approach and promote business model innovation Knox Business Life Issue 50 NOVEMBER 2012 Knox Economic Development JAVAC REDUCES ENERGY USAGE BY 50 PER CENT Produces significant bottom- usage by 50 per cent.
‘Initiatives include zoned air conditioning, One of the first to operate from the new so we aren't heating or cooling areas Stamford Business Estate in Rowville, that don't require it, and motion sensor Javac has moved in to a brand new lighting controls.' $4 million, 5,500 square metre facility in Enterprise Drive.
Javac also has a large underground water tank to provide water for the garden and ‘Today, it is a leader in the reclaim, recovery and It was previously located in Rushdale flushing toilets. management of refrigerant and sees growth Street, where it had two buildings, 30 and potential for its unique RECO GT product, the I expect that in five to ten years we will world's only dedicated emergency refrigerant also have large banks of solar panels on recovery machine used in commercial ‘The age of the buildings was a big issue the roof to provide most of our power,' buildings in Australia, the UK and Asia.
in terms of energy usage,' said Andrew Andrew said.
Davies, Javac's Managing Director.
‘Anyone who is looking at building at the As early as 1990, Javac was manufacturing moment or looking towards the future has to ‘Our new facility is 60 per cent larger but refrigerant recovery machines, and won a consider the cost of energy,' Andrew added.
the efficiencies we have built into it mean Banksia award for its contribution to the that we have actually reduced our energy O.M.A WALKS THE TALK Two years ago, following an ‘eye- After investing $10,000 to date on new of alternative materials and practices that can opening' environmental audit, Daryl equipment and processes, O.M.A has minimise our impact on the environment. Moss, Managing Director of Bayswater saved approximately $2,000 per annum in ‘This starts in sourcing and procurement and based O.M.A Shopfitting Systems, electricity costs, $5,000 per annum on landfill goes through to manufacturing and production decided to green his business — not just collection and reduced water usage through with materials including timber, laminates and operationally, but also by developing eco- the capture and re-use of rainwater.
As a shopfitting supplier that designs ‘Our aim is to not only reduce our impact, and manufactures shopfitting systems, but influence others and drive change in our O.M.A has minimised material wastage throughout the business, resulting in an 85 per cent reduction in waste to landfill.
Daryl has given two presentations on O.M.A's approach to sustainability including one to ‘Aluminium and glass are recycled and more Knox businesses as part of a VECCI briefing efficient systems have been implemented hosted by Knox City Council. He says that for office equipment, lighting and saving money gives O.M.A an edge over its machines in the factory,' said Daryl.
O.M.A Systems has installed this dust ‘Our O.M.A GREEN brand extractor, which is ‘Environmental sustainability is now part of our fitted to an edge has seen us introduce the bander machine that core company values. There's more we want to Eco Counter and Eco-core is low frequency and do, such as utilising solar energy,' Daryl added.
timber products. We are uses less power.
constantly researching the use Knox Business Life Issue 50 NOVEMBER 2012 AWARDS RECOGNITION Regular 3AW listeners may ‘The Grand on Cathies Lane has more than have heard local businessman 30 staff and we are proud of each and every Jude De'Silva being presented one of them. Our staff are sensational; they on air with a 3AW Momentum genuinely do care and want to surpass our Small Business Success Award clients' expectations.' A new Business Recycling website and hotline has been launched by Planet Ark to help small businesses find the Jude and his brother Kris run The Grand reuse, recycling and waste services they on Cathies Lane in Wantirna South, an need. Whether you run a café, a garage, elegantly appointed function centre with Caribbean Business Park was one of five a factory or an office block, this new the capacity to cater for up to 600 guests.
finalists in the Property Council of Australia resource makes it easy to find reuse or 2012 National Innovation and Excellence recycling options for much of the waste Following in their parents' footsteps who generated by your business.
were involved in catering, Jude and Kris purchased the business in 2006.
The awards showcase the best in Australia, celebrating innovation and leading practice ‘We could see its potential having large within the property development and Tel: 1300 763 768 open pillar-less rooms and a great investment industries. location. We have worked hard to get to where we are, and using our passion, we Nominated in the Business Industrial Parks built our reputation the old fashioned category, other contenders included Sydney way: By building great relationships Corporate Park (winner) and Potts Hill with our clients, by listening and over Business Park (NSW).
delivering,' said Jude.
The Federal Government's Clean In 2006, the centre started with one school Jude with his award Technology Innovation Program is a event and now hosts more than 80 school (centre) presented by Nigel Clark, $200 million competitive, merit-based events, such as debutant balls, formals, Managing Director of Momentum grant program. It assists Australian valedictories and graduations, and close to Energy and Louise Asher, Minister industry to maintain competitiveness 30 social functions a year; 95 per cent of for Innovation, Services and Small in a carbon-constrained economy schools re-book every year.
Business. As a monthly winner, Jude through providing funding to support and Kris receive three business applied research and development, mentoring sessions and radio proof-of-concept and early stage exposure worth $5,000. commercialisation activities to develop new products, processes and services in the areas of clean energy, low-emission technology and other energy-efficient technologies.
The Program offers grants from $50,000 to $5 million and will fund up to 50 per cent of eligible expenditure on a 1:1 funding basis. Knox Business Life Issue 50 NOVEMBER 2012 Knox Economic Development WOMEN INSPIRE IN KNOX If you didn't attend the third and Cheryl was made redundant.
final Eastern Women on the Go When a business owner she knew Business Forum & Expo in August, said they would use Cheryl's you missed a great event. This services on a consultancy summary may help your business basis, the idea for starting her own business grew into reality. The Forum is part of an initiative by Knox, Cheryl participated in the Council's Maroondah and Yarra Ranges Councils and the training programs and courses to Bendigo Bank to deliver three events within the give her the knowledge to grow the Janine McClelland, Cheryl Mackay and three municipalities, each having a mini expo business. One of the most valuable was a Alicia Spithoven spoke preceding the forum.
Business Planning Workshop where she to a packed room about had to write her business plan.
Janine McClelland Founder of The Remedy Group Natural Three years on and Cheryl operates a very successful debt collection service. Janine's first business venture had a steep Operating as a virtual ‘Credit Manager', buying/bargaining power, floods, increased learning curve including having too narrow a the business provides SMEs with a service competition and government and policy focus. The logo was also wrong and involved that doesn't make their clients feel they considerable effort to design one that exactly have been placed with a debt collector. reflected the company's values.
To maintain its reputation and gain market ‘Debtors are an important asset and need share, Alicia and Bou focussed on their We learnt that Janine is happiest when she is to be looked after and followed up to strengths: Their flexibility, technical backup busy starting a new business. And if getting prevent bad debt write-offs. To help your and support, quality control, engineering the Rowville clinic operational in 10 days is an business, I recommend taking advantage excellence, building relationships and keeping example, she is also very skilled at this. In less of Council's services, networking and their staff happy.
than two years, Janine has grown the Rowville being comfortable with decisions you business to support 20 practitioners in a range make,' Cheryl advised.
Today, CAP Industries has customers in all of different modalities. states and territories in Australia, with the company's systems also installed overseas.
In growing the business, Janine has had to Marketing Director of CAP Industries overcome major hurdles such as putting the ‘It's a continual learning process,' said Alicia. Alicia and her husband Bou run the water house on the line when debt kept growing, ‘We are currently working on e-commerce pump systems company that started in thefts, floods and family challenges.
so we can tap into new markets. You have to her father's garage in 1999. Alicia had extensive marketing communications Cheryl MackayDirector of Active Collections experience and Bou was a 20-year specialist in the pump industry.
After a varied career in corporate life as a credit manager responsible for managing debtors, The challenges have been many including Knox Council Economic Development • provides a first point of contact for businesses Knox Civic Centre Knox Business Life is published two times • provides information and advice a year. Suggestions and contributions are • promotes the City's features to attract new investment Wantirna South 3152 welcome and should be forwarded to • helps businesses become internationally competitive Knox Council's Economic Development unit.
• promotes www.knoxbusinessdirect.com.au • works with business, government and regional organisations Knox Business Life is published by the KNOX COUNCIL ECONOMIC DEVELOPMENT unit. • assists with site selection www.knox.vic.gov.au Concept design by THE GRAPHIC DESIGN YARD. www.thegraphicdesignyard.com.au • facilitates training for businesses Printed by HIGHWAY PRESS. www.highwaypress.com.auProduced by WMC PUBLIC RELATIONS. www.wmcpr.com.au Knox City Council denies any liability for any loss, damage or injury resulting from any person relying on information obtained by or through this newsletter. Some information that may appear in this newsletter is provided by a third party; such information is made available in good faith as a community service. Authorised and printed by Knox City Council, 511 Burwood Highway, Wantirna South VIC 3152.
Knox Business Life Issue 50 NOVEMBER 2012
DIE ZEHN GEBOTE RATSCHLÄGE FÜR PATIENTEN NACH HERZINFARKT Sie haben vor kurzer Zeit einen Herzinfarkt erlebt und sind nach der Klinik und vielleicht auch nach der Rehabilitation wieder nach Hause und in die gewohnte Umgebung zurückgekehrt. Für die meisten Myokardinfarktpatienten ist nach wenigen Wochen ein nahezu normales Leben, fast wie vor dem Infarkt, möglich. Einige Patienten werden sich aber für die Zukunft Einschränkungen auferlegen müssen, wollen sie sich eine normale Lebenserwartung zurückgewinnen. Dies wird natürlich ihr zukünftiges Leben verändern. Bedenken Sie, dass der frühere amerikanische Präsident Johnson erst nach seinem Herzinfarkt Präsident der Vereinigten Staaten von Amerika geworden ist und viele andere Menschen trotz eines vorangegangenen Infarktes ein für die Gesellschaft und für sie selbst wertvolles und erfülltes Leben gestalten. All diesen Menschen ging es nach dem Herzinfarkt nicht besser, als es Ihnen jetzt ergeht. Man kann und soll also voll Hoffnung sein.